Unfortunately, there are times during treatment when things don’t always go the way we would wish. It’s important to let the Practice know that you are unhappy and to give us the chance to put things right. Our complaints procedure does not deal with matters of legal liability or compensation.
Should you wish to make a complaint or raise a concern, we have a named individual who is available to assist you in handling any complaint. We will listen to what you have to say and will investigate any complaint fully before reporting back to you with what has been found.

We would like you to inform us of any complaint or concern as soon as possible, as this will enable us to establish what happened more easily. If you are unable to do this please let us have details of your complaint:
Within 6 months of the incident that caused the problem;
or
Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.

The procedure aims to investigate the complaint thoroughly and systematically, without prejudice or preconceived views, resulting in the best possible outcome for all parties involved.

​

It is important to give us as much feedback about the Practice as possible so
improvements can be made. We will log all feedback and comments so that
continuous themes are identified and can be addressed to prevent further similar complaints from arising.

​

All our correspondence relating to a complaint will be marked “Strictly Private and Confidential”. If the complaint is made in person or via the telephone then we will strive to ensure that privacy is afforded to the complainant.

​